FAASTIC BV ("we", "us", "our") is committed to protecting and respecting your privacy. This policy outlines our practices regarding the collection, use, and disclosure of personal information we receive from users of our services, including web hosting, domain registration, VPS, and storage services. We adhere to the General Data Protection Regulation (GDPR) and Belgian privacy laws.
Information We Collect
1. Personal Data: This includes names, email addresses, postal addresses, phone numbers, and payment information provided by our clients during the service subscription process.
2. Usage Data: Information on how services are accessed and used (e.g., IP addresses, browser types, log data).
3. Cookies and Tracking Data: We use cookies and similar tracking technologies to track activity on our services.
How We Use Information
We use the collected data for various purposes:
- To provide and maintain our services.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our services.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our services and marketing campaigns.
- To monitor the usage of our services.
- To detect, prevent, and address technical issues.
Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy, and as required by applicable law.
Data Sharing and Disclosure
We may share personal data with:
- Service providers who assist us in providing services like Domain Registries.
- Law enforcement or other authorities if required by law.
- If FAASTIC BV is involved in a merger, acquisition, or asset sale, your personal data may be transferred.
Data Security
We take appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
Your Data Protection Rights Under GDPR
- Access: You can request access to your personal data.
- Rectification: You can request correction of any incomplete or inaccurate data.
- Erasure: You can request erasure of your personal data under certain conditions.
- Restriction: You can request the restriction of processing your personal data.
- Portability: You can request the transfer of your personal data to another organization.
- Objection: You can object to the processing of your personal data.
Execution of your rights can be requested in our customer control panel.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from minors.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Changes will be notified to you via email or through our website.
Customer Responsibilities
Secure Data Management: Our customers are responsible for the secure storage and handling of data they store on our services. It is imperative that customers take proactive measures to ensure the integrity and confidentiality of their data.
Privacy and Security by Design: Customers are expected to adopt a "Privacy and Security by Design" approach. This entails:
- Implementing adequate security measures to protect data.
- Regularly updating and patching software to safeguard against vulnerabilities.
- Ensuring that personal data is processed lawfully, fairly, and transparently.
- Limiting data processing to what is necessary for the purpose for which it is processed.
- Ensuring that data is accurate and, where necessary, kept up to date.
Data Breach Notification
In the event of a data breach, it is the customer's responsibility to promptly notify FAASTIC BV. The notification must include: - The nature of the personal data breach.
- The categories and approximate number of data subjects and data records concerned.
- The likely consequences of the data breach.
- Measures taken or proposed to be taken to address the data breach. FAASTIC BV will cooperate with customers to mitigate the effects of any data breach and will assist in fulfilling the customers’ obligations under GDPR and other applicable laws.
Changes to Customer Responsibilities
Any changes to the responsibilities of our customers will be communicated through updates to this policy. Customers are encouraged to regularly review this policy for any changes.
