SFTP Connection Instructions

SFTP access is not enabled by default. To activate it, please submit a request via this support form.

Once enabled, you will be able to connect securely via SFTP to manage your files.

Important Note About the Directory Structure:

Due to the way secure SFTP access is configured, you will not have write access in the root of your SFTP connection. Instead, all files must be placed in the files subdirectory.

Example:

• Your SFTP root will be: /
• Writable directory: /files

Uploading Files:

• After connecting via SFTP, navigate into the files folder.
• Upload all documents and folders inside /files.
• Do not attempt to write directly to the root, this will fail due to security restrictions.

Other Protocols

Access via other protocols (such as FTP or SMB/CIFS) will continue to work, but just like with SFTP, only the files subdirectory will be writable.

Existing Clients

If you are an existing customer and already have files in your root folder, we can migrate them for you. Simply submit a request and we will move your files into the files directory to ensure uninterrupted access.

Why This Setup?

For enhanced security, SFTP users are placed in a chroot environment. This means:

• The root directory of your SFTP session is locked to a specific folder on the server.
• This root folder must be owned by root and cannot be writable by your user.
• To allow you to upload files, a writable files subdirectory is created specifically for your user.

This configuration ensures your access is securely isolated while maintaining full functionality within your own environment.